At np999, the privacy and security of your personal data is a responsibility we take seriously. This Privacy Policy explains in plain terms what information we collect, why we collect it, how it is used, and the rights you hold as a registered player on the np999 platform. Please read this document carefully.
Privacy at a Glance
np999 is committed to responsible data handling. These six principles summarise our approach to your personal information across every interaction on the platform.
All data transmitted between your device and the np999 platform is protected by 256-bit SSL encryption. Financial data, account credentials, and personal information are stored in secured, access-controlled environments.
np999 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate and improve the np999 platform and to comply with legal obligations.
You have the right to access, correct, and request deletion of your personal data held by np999 at any time. Submit a data request through our support team and we will respond within the timeframes set out in this policy.
np999 only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed for these purposes.
Access to player data within np999 is restricted to authorised personnel on a strictly need-to-know basis. All staff with data access are bound by confidentiality obligations and receive regular data protection training.
np999 processes personal data in accordance with applicable data protection and anti-money laundering regulations. KYC and identity verification procedures are carried out in line with international gaming compliance standards.
This Privacy Policy ("Policy") is issued by np999 ("np999", "we", "us", or "our") and applies to all personal data collected, processed, and stored in connection with your use of the np999 online gaming platform accessible at np999.org (the "Platform").
This Policy covers personal data collected through all touchpoints on the np999 Platform, including account registration, deposits and withdrawals, customer support interactions, live chat sessions, participation in promotions, and your general browsing activity on the site.
By registering an account or continuing to use the np999 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with the np999 Terms & Conditions.
This Policy applies exclusively to data processing activities conducted by np999 in relation to the np999.org Platform. It does not apply to any third-party websites, payment processors, or game providers whose own privacy practices are governed by their respective privacy policies.
np999 acts as the data controller in respect of the personal data of registered players and site visitors collected through the np999 Platform. As data controller, np999 is responsible for determining the purposes and means by which your personal data is processed.
For all data protection enquiries, requests, or complaints, players may contact the np999 data protection team through the support channels listed in Section 14 of this Policy. np999 is committed to responding to all data-related requests within the timeframes specified in this Policy.
np999 collects personal data from you in three principal ways: information you provide directly, information generated automatically through your use of the Platform, and information received from third parties such as payment processors and identity verification providers.
3.1 Information You Provide Directly
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account registration |
| Financial Data | JazzCash / EasyPaisa account references, bank account details (HBL, UBL, Meezan Bank), transaction history | Deposits & withdrawals |
| KYC Documents | Copies of CNIC, passport, or other government-issued identity documents | Identity verification process |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
3.2 Information Collected Automatically
When you access the np999 Platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies, including:
3.3 Information From Third Parties
np999 may receive personal data about you from the following third-party sources:
np999 uses the personal data we collect for the following purposes:
np999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.
np999 processes your personal data on the following legal grounds:
6.1 What Are Cookies. Cookies are small text files placed on your device when you visit the np999 Platform. They allow the Platform to recognise your device across sessions, remember your preferences, and collect analytical data about how the Platform is used.
6.2 Types of Cookies Used by np999. The np999 Platform uses the following categories of cookies:
6.3 Managing Cookies. You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the np999 Platform, including your ability to log in or complete transactions.
Disabling strictly necessary cookies will prevent the np999 Platform from functioning correctly. We recommend reviewing your cookie preferences carefully before making changes to your browser settings.
np999 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom np999 shares personal data are required to process that data in accordance with applicable data protection laws and np999's data processing requirements. np999 does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.
np999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years from account closure | AML & KYC regulatory requirements |
| Transaction Records | 5 years from the date of transaction | Financial record-keeping obligations |
| KYC Documents | 5 years from account closure | Anti-money laundering compliance |
| Customer Support Records | 3 years from interaction date | Dispute resolution & service improvement |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent obligations |
| Technical & Session Logs | 13 months from collection | Security monitoring & fraud prevention |
Upon expiry of the applicable retention period, np999 will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, np999 will notify you accordingly.
As a registered player on the np999 Platform, you hold the following rights in respect of your personal data. np999 is committed to facilitating the exercise of these rights within the timeframes stated below.
Request a copy of the personal data np999 holds about you. Requests will be fulfilled within 30 days.
Request correction of any inaccurate or incomplete personal data held in your np999 account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that np999 restricts the processing of your personal data in certain circumstances, such as while a data accuracy dispute is resolved.
Request a structured, machine-readable copy of the personal data you have provided to np999 for transfer to another service provider.
Object to the processing of your personal data where np999 relies on legitimate interests as the legal basis, including for direct marketing purposes.
To exercise any of the above rights, please contact the np999 support team via live chat or email as set out in Section 14. np999 will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. For complex or multiple requests, this period may be extended by a further 60 days, with notice provided to you.
Where np999 processes your data on the basis of your consent — for example, to send you promotional emails about PSL season offers or np999 casino bonuses — you may withdraw that consent at any time by contacting support or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
10.1 Technical Safeguards. np999 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal and financial data, multi-factor authentication for platform access, and regular penetration testing and vulnerability assessments.
10.2 Organisational Safeguards. Access to personal data within np999 is limited to personnel who require it to perform their job functions. All staff with access to player data are subject to confidentiality obligations and receive regular training on data protection and information security practices.
10.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, np999 will notify affected players without undue delay and will take all necessary steps to contain the breach and mitigate its impact. np999 maintains a documented incident response procedure for this purpose.
10.4 Player Responsibilities. While np999 takes comprehensive steps to protect your data, account security also depends on your own behaviour. You are responsible for keeping your np999 account password confidential and for logging out of your session when using shared or public devices. If you suspect your account has been compromised, contact np999 support immediately.
The np999 Platform is strictly intended for individuals who are 21 years of age or older. np999 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If you are under 21, you must not register an account or use the np999 Platform in any capacity.
If np999 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, np999 will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the np999 Platform, please contact our support team immediately using the details in Section 14.
21+ Only Platform. np999 is an online gaming platform intended exclusively for adults aged 21 and above. Age verification is a mandatory part of the np999 registration and KYC process. Players who cannot demonstrate that they meet the age requirement will have their accounts suspended and any deposits returned.
The np999 Platform integrates a number of third-party services including game providers, payment processors, and analytics tools. These third parties may process certain personal data about you in the course of providing their services to np999. np999 ensures that all such third-party processors operate under data processing agreements that require them to handle your data securely and only for the specified purpose.
Please be aware that third-party service providers — including JazzCash, EasyPaisa, and banking partners — have their own privacy policies that govern their independent data processing activities. np999 is not responsible for the privacy practices of third-party service providers operating outside the scope of their engagement with np999.
The np999 Platform does not contain links to external third-party websites for advertising or commercial purposes. Any links to internal pages of np999.org are governed by this Privacy Policy.
np999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The date of the most recent revision is displayed at the top of this document.
Where amendments to this Policy are material — meaning they significantly affect your rights or the way your personal data is processed — np999 will provide advance notice to registered players via email or through a prominent in-platform notification, giving you an opportunity to review the changes before they take effect.
Your continued use of the np999 Platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must discontinue using the Platform and may request account closure in accordance with the np999 Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by np999, please contact our data protection and support team through the following channels:
np999 will acknowledge all privacy-related enquiries within 48 hours and will aim to provide a substantive response within 14 calendar days. For complex data subject access requests, the response period may extend to 30 calendar days, in line with standard data protection practice.
If you are not satisfied with np999's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. np999 will cooperate fully with any investigation by a competent supervisory authority.
For responsible gaming related requests — including self-exclusion, deposit limit adjustments, or account cooling-off periods — please visit the dedicated Responsible Gaming page or contact our support team directly. Responsible gaming requests are processed as a priority by the np999 compliance team.
Your privacy is protected every step of the way. Now that you understand how np999 handles your data, join thousands of Pakistani players enjoying cricket betting, live casino, PSL markets, and slots — all in PKR. 21+ only. Please play responsibly.